“These Terms and Conditions (‘T&Cs’) constitute a binding agreement governing the provision of international shipping services by Dadiouse Shipping Limited (hereinafter referred to as ‘the Company,’ ‘we,’ or ‘us’). By booking, arranging, or utilising any services offered by the Company, you, the customer, shipper, or consignee (hereinafter referred to as ‘you’), acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions.”
1. Scope of Services
1.1. We provide door-to-door shipping services for goods from the United Kingdom to Ghana, via sea and land transport.
1.2. Services include:
- Pickup from the sender’s address in the UK
- Consolidation and transportation of goods for international shipment
- Customs documentation, clearance, and payment of duties and taxes on behalf of the customer
- Delivery to the consignee’s address in Ghana
1.3. These T&Cs apply to all shipments, including bulk shipments, delicate items, and high-value goods.
2. Minimum Shipment Value
2.1. Our services are provided for a minimum shipment value of £50.00.
2.2. If the total shipment value is less than £50.00, a minimum charge of £50.00 will apply and be invoiced to the customer.
2.3. The minimum charge applies regardless of the number of items or weight in the shipment.
3. Booking and Shipment Information
3.1. All shipments must be booked in advance via our website, customer service, or authorized agent.
3.2. You must provide accurate and complete shipment information, including:
- Sender and recipient names and addresses
- Contact numbers for sender and recipient
- Item description, quantity, dimensions, and weight
3.3. A consignment note must be completed and handed to our agent at pickup.
3.4. All required documentation, including commercial invoices or supporting paperwork, must be provided prior to shipment.
3.5. The Company is not responsible for delays or non-delivery arising from incomplete, inaccurate, or missing shipment information.
4. Compliance with Laws
4.1. The Company will ensure that all shipments comply with applicable UK and Ghanaian customs regulations.
4.2. You must provide any documentation or authorizations required for shipment clearance.
4.3. The Company assumes responsibility for customs clearance and payment of duties, taxes, and regulatory fees on your behalf.
5. Prohibited and Restricted Goods
5.1. Shipments will not be accepted if they contain:
- Firearms, ammunition, explosives, air guns, or replica firearms
- Counterfeit goods, cash, bullion, or loose precious stones
- Live animals, prohibited animal parts, or human remains
- Narcotics, illegal drugs, or controlled substances
- Hazardous or dangerous goods as defined under ADR, IATA, ICAO, IMDG, or other applicable regulations
5.2. Shipments with inadequate or defective packaging may be accepted only with:
- A surcharge, and
- Your indemnification against any damage to contents.
5.3. The Company reserves the right to refuse, return, or destroy prohibited shipments, and the shipper is liable for all associated costs, fines, or penalties.
6. Liability and Insurance
6.1. The Company’s liability is limited to physical, visible damage to shipments during transit (e.g., broken screens, cracked casing).
6.2. We are not liable for internal or electronic faults, including items failing to power on or function properly.
6.3. Maximum liability for brand-new items is limited to twice the shipment value paid by you as stated on the invoice.
6.4. For second-hand items, the Company will attempt to replace the item with one of equal model and quality, subject to availability.
6.5. Transport costs for repair or replacement are borne by the customer.
6.6. Customers are encouraged to purchase additional insurance for high-value or fragile items.
7. Delicate and High-Value Items
7.1. Delicate items (TVs, laptops, phones, glass items, etc.) will be inspected at pickup by our agent for visible damage.
7.2. The consignee must inspect the item in the presence of the delivery agent.
7.3. Damage claims for delicate items must be reported immediately at delivery, or within 2 hours with photographic evidence.
7.4. Liability is limited to visible physical damage; internal or electronic faults are excluded.
8. Packaging
8.1. You are responsible for proper and secure packaging of all goods, including fragile and high-value items.
8.2. The Company may repackage goods at your request for a surcharge, and assumes no liability for damage caused by defective original packaging.
9. Claims
9.1. All claims must be submitted at delivery or within 2 hours of receipt with photographic evidence.
9.2. Claims made outside this timeframe will not be accepted.
9.3. Claims are limited to visible physical damage; internal or electronic malfunctions are excluded.
10. Exclusions
The Company is not liable for:
- Pre-existing damage identified at pickup
- Delays or losses caused by regulatory inspections or third-party authorities
- Cosmetic defects or manufacturer faults
- Loss or damage resulting from improper packaging or prohibited goods
11. Booking Deposits, Failed Collection & Cancellation
11.1 Booking Deposit Requirement
11.1.1. A refundable booking deposit of £30.00 is required to secure a pickup appointment.
11.1.2. The booking deposit confirms allocation of driver time, vehicle scheduling, route planning, and administrative processing.
11.1.3. The deposit shall be refunded in full once the shipment has been successfully collected at the agreed pickup time.
11.2 Cancellation Window
11.2.1. Customers may cancel their booking for a full refund of the deposit provided cancellation is made before 9:00 AM on the scheduled pickup date.
11.2.2. Cancellations made after 9:00 AM on the scheduled pickup date shall be treated as a failed collection.
11.3 Failed Collection
A failed collection shall occur where:
a) No person is present at the agreed pickup address during the scheduled pickup window;
b) Collection is refused upon driver arrival;
c) Items are not fully packed, sealed, and ready for collection at the agreed time;
d) Access to the property is not provided;
e) The booking is cancelled outside the cancellation window.
11.4 Deposit Forfeiture
11.4.1. Where a failed collection occurs, the booking deposit shall be non-refundable.
11.4.2. The deposit retention reflects operational costs incurred, including but not limited to driver allocation, fuel, vehicle usage, scheduling, and administrative processing.
11.4.3. The retained deposit represents a genuine pre-estimate of costs and shall not be construed as a penalty.
11.5 Company Non-Attendance
11.5.1. Where the Company fails to attend within the agreed pickup window without prior notice, the customer shall be entitled to:
a) A full refund of the booking deposit; or
b) Rescheduling of the pickup at no additional charge.
11.6 Rescheduling Following Failed Collection
11.6.1. Where a failed collection occurs, a new booking must be made.
11.6.2. A new deposit shall be required to secure a new pickup appointment.
12. Governing Law
12.1. These T&Cs are governed by the laws of England and Wales.
12.2. Any disputes arising under these T&Cs are subject to the exclusive jurisdiction of the courts of England and Wales.
13. Acceptance of Terms
13.1. By booking with us, you confirm that you have read, understood, and accepted these Terms and Conditions.
13.2. For delicate or high-value items, a Delicate Item Acknowledgement Form may be required at pickup or delivery
Please get in touch with us at info@dadioseshipping.com for questions.